Waiting on an Order from Zulily?

 

If you think you had a "meh" Christmas, just be glad you didn't work for Zulily. Between mid and late December, Zulily laid off over 900 employees - almost its entire workforce. While many cyberspace retailers are racking up against brick and mortar competition, Zulily was being methodically wedged out by its chief competitor Amazon.

You may have missed the company's sad demise on December 22nd. Welcome to modern merchandising. What should you do if you have an outstanding order? From Zulily:

Dear Zulily Friends and Partners,

As previously announced, Zulily, LLC and its parent Zulily Group LLC (collectively, “Zulily”) made the difficult but necessary decision to conduct an orderly wind-down of the business to maximize value for the companies’ creditors. This decision was not easy nor was it entered into lightly. However, given the challenging business environment in which Zulily operated, and the corresponding financial instability, Zulily decided to take immediate and swift action.

To effectuate the process, on December 22, 2023, Zulily entered into an Assignment for the Benefit of Creditors (“ABC”) whereby an assignee – Zulily ABC, LLC, a wholly owned subsidiary of Douglas Wilson Companies – will complete an orderly wind-down of the business to maximize the recovery for the companies’ creditors as a third-party fiduciary.  Importantly, prior to the ABC, Zulily attempted to:

1. Fulfill all pending orders and anticipates a vast majority of those will be fulfilled within the next two weeks;
2. For orders that could not be fulfilled, Zulily endeavored to ensure those orders were cancelled and refunded; and
3. If you have placed an order and do not receive it or a refund by January 22, 2024, please contact Omni Agent Solutions, our claims agent, at the contact provided below.

We realize that this news comes with many questions, and we have put a team in place to address customer, vendor, and other interested party inquiries. The Zulily ABC hotline can be reached at 888-202-5829 or (+1) 747-288-6406 outside the U.S., or visit  https://omniagentsolutions.com/ZulilyABC for more information and additional support. In addition, customers can send email inquiries to ZulilyCustomersABC@OmniAgnt.com, while vendors and other parties of interest can email ZulilyABCInquiries@omniagnt.com.

Zulily will strive to continue to provide everyone with the best service possible during the holiday season.  We appreciate your patience as we move through this process as swiftly and efficiently as possible.

Sincerely,

Ryan C. Baker

Vice President

Douglas Wilson Companies

If you fail to receive merchandise you've paid for, you're in luck if you paid via PayPal. It's easy to file a claim and some refunds are issued within hours of filing. Good luck!